Shipping Policy

Currently, we ship within the United States.

Total delivery time: 7-10 business days

All orders are processed within 1 to 2 working days and shipped out using a fully tracked courier service. Our chosen couriers, including USPS, UPS, and FedEx, consistently facilitate the delivery of your items from our warehouse.

Our warehouse locations in the USA:

1. 4051 Freeport Pkwy Suite 300, Grapevine, TX 76051
2. 38 Burcot Rd, Meersbrook, Sheffield, United Kingdom, S8 9FE

Rest assured that we are doing everything in our power to get your order to you as soon as possible! Once dispatched, your order typically arrives within an estimated 7 to 10 business days. Please consider any holidays that might impact delivery times.

Shipping rates are:

We offer free shipping anywhere in the USA.

Orders Processing 

We want to make sure you get your items as quickly as possible. When ordering, please make sure you select the correct model and color.

Orders will be processed within 12 to 24 hours of ordering and shipped the next day after the processing day. Modifications or cancellations cannot be made once the order is shipped out.    

Shipping Confirmation

After placing your order successfully, you will receive a confirmation email containing all the necessary details in your inbox. In case you cannot locate it, please check your spam folder. Feel free to contact us without hesitation if you require another confirmation.

Shipping Status:

As soon as your order ships, you’ll receive a shipping confirmation email that includes your tracking number.

If you don’t receive a shipping confirmation email right away, don’t worry! We know the delivery date or date range provided at checkout, and we’ll be sure to deliver the items within that timeframe.

Order changes:

Please contact us immediately with any changes to your order. Note that custom and pre-ordered pieces cannot be swapped for other designs.

Item not received:

If you’ve successfully placed an order and haven’t received it yet the tracking status shows it’s delivered. You’d wish to contact the carrier to hunt out your Cover as once the item is Covered, we have control over it (once it’s by the carrier), but if still persists, kindly email us at  support@utilage.com.

Lost in Transit

In the rare occurrence of a package being lost in transit, we want our valued customers to rest assured that we are fully committed to their satisfaction. Your peace of mind matters to us.

In such cases, we take immediate action to investigate the situation with the shipping carrier. If the investigation confirms the loss of your package, we will gladly support you by offering a replacement with express shipping, completely free of charge.

Our aim is not only to satisfy our customers but also to compensate for any inconvenience caused.

Delayed Shipments

If your order is taking longer than expected and hasn't arrived within the estimated time, please contact our customer support team at support@utilage.com. We will check what's happening, talk to our shipping partners, and we will get back to you with a solution.

While we work diligently to minimize any shipping interruptions, we appreciate your understanding in situations where delays may occur due to factors beyond our control. Rest assured that your satisfaction remains our top priority, and we will make every effort to 

For further inquiries:

If you have any additional questions, please feel free to contact our customer services at:

Phone: +12089748067
Email: support@utilage.com