Refund and Returns Policy

Please Read Our Return & Refund Policy Carefully:

Return:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@utilage.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@utilage.com.

How can customers return your products?

  • By mail
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    How will customers get the return label?

  • For defective products: Customer Responsibility
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  • For customer remorse: Customer Responsibility
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    What is the restocking fee?

  • 10% restocking fee
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    The product conditions that we allow for returns:

  • New
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    Which Circumstances We Offer Return & Refund:

    Wrong Product:

    If you discover your order is flawed, please contact us via mail: support@utilage.com with photos of the wrong product. We will provide a return shipping label. Once it is tracking, we will ship a replacement product immediately.

    Exchange:

    We only exchange products if they are defective or damaged. If you need to exchange your product for the same product, please contact us by mail: support@utilage.com. We will process the free exchange.

    Change of Mind:

    We understand that sometimes preferences change. If you decide you no longer want the product, you may return it within 7 days from the delivery date. The item must be unused, in its original condition, and in the original packaging.

    Cancel the Order: 

    We usually ship the orders immediately,

    Therefore, if you wish to cancel your order, please contact us immediately will send an involved participation by the processing department, but we will not guarantee that you will always return the order once you receive the product.

    ** All refunds will be issued after receiving the returned product and inspecting it. It is going to take up to 4 days to reflect in your checking account. Customer satisfaction is very important to us.

    Damaged on Arrival:

    In the unfortunate event that your item arrives damaged, please report it to us within 48 hours of receiving the product. We may require you to provide photographs of the damaged item to assist with the return process.

    Faulty Manufacturing or Broken After Use:

    If you encounter any manufacturing defects or your product breaks down due to a manufacturing issue within our warranty period, please contact us immediately. Our standard warranty period is 3 months from the delivery date. Warranty coverage details are provided below.

    Warranty Details

    For products covered under warranty, we will repair or replace the item, depending on the nature of the defect. For more information, do not hesitate to contact our customer support team.

    Non-returnable items:

  • Gift cards
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  • Downloadable software products
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  • Some health and personal care items
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    To complete your return, we require a receipt or proof of purchase.

    Refunds (if applicable):

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or the original method of payment within a certain number of days.

    Late or missing refunds (if applicable):

  • If you haven’t received a refund yet, first check your bank account again.
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  • Then contact your credit card company, it may take some time before your refund is officially posted.
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  • Next contact your bank. There is often some processing time before a refund is posted.
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  • If you’ve done all of this and you still have not received your refund yet, please contact us.
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    Sale items (if applicable):

    Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

    Gifts:

    We do not currently offer refunds if your item was a gift.

    Return Ship To: 38 Burcot Rd, Meersbrook, Sheffield, United Kingdom, S8 9FE

    For further inquiries:

    If you have any additional questions, please feel free to contact our customer services at:

    Phone: +12089748067
    Email: support@utilage.com